Verify BEFORE ordering that your unlock app is connecting to server.
1) Open APP
2) Click Permanent Unlock
3) Message will appear "Unlock Failed: This mobile device is not eligble for unlock."
If you do not see above message then do not order. No refund for not connecting to server.
Manufacture: Alcatel, LG, HTC, Samsung, Sony EricssonSupported Models from T-Mobile USA
Network: T-Mobile USA ......
Notes: Download T-Mobile APP from Play Store and select "Permanent Unlock" after unlock is completed.
In case of problem unlocking your phone after delivery:
- Click verify button on web page
Ask us by email for FIX (we will perform one free FIX without asking for Video Proof)
- If after fix, the phone is still locked, then please contact us by email to get the UNIQUE reference code we will ask you to show in the video (to make sure the video was recorded AFTER we fix)
We only refund for "NOT ELIGIBLE FOR UNLOCK" issue, we will not refund any complaint about "Communication Error" or "Server not responding. please try again later.". It is mandatory to check before ordering if your phone have "Server not responding. please try again later." issue. If the answer is yes then you can try to fix this error by performing a hard reset on your phone, or upgrading his firmware. Again make sure your phone can communicate with "Device Unlock App" server BEFORE place your order.