We only refund for "NOT ELIGIBLE FOR UNLOCK" issue, we will not refund any complaint about "Communication Error" or "Server not responding. please try again later.". It is mandatory to check before ordering if your phone have "Server not responding. please try again later." issue. If the answer is yes then you can try to fix this error by performing a hard reset on your phone, or upgrading his firmware. Again make sure your phone can communicate with "Device Unlock App" server BEFORE place your order.
Supported Models from MetroPCS USA
Alcatel Fierce (A30) HOT NEW MODEL!
Alcatel OneTouch Fierce XL (OT-5054N)
Alcatel OneTouch Fierce 4 (OT-5056N)
Alcatel TRU (OT-5065N)
Coolpad Catalyst (3622A)
Coolpad Defiant (3632A)
HTC Desire 530
HTC Desire 626s
Kyocera Hydro ELITE (C6740 & C6740N)
LG Aristo (MS210)
LG Aristo 2
LG Leon 4G LTE (MS345)
LG G Stylo (MS631)
LG Stylo 2 Plus (MS550)
LG Stylo 3 Plus (MP450) HOT NEW MODEL!
LG K7 (MS330)
LG K10 (MS428)
LG K20 Plus (MP260)
Moto E4 HOT NEW MODEL!
Samsung Galaxy J3 Prime (SM-J327T1)
Samsung Galaxy J7 (SM-J700T1)
Samsung Galaxy J7 Prime (SM-J727T1) HOT NEW MODEL!
Samsung Galaxy On5 (SM-G550T1)
Samsung Galaxy S7 (SM-G930T1)
Samsung Galaxy S8 (SM-G950T1) HOT NEW MODEL!
Samsung Galaxy S8+ (SM-G955T1) HOT NEW MODEL!
Samsung Galaxy Core Prime (SM-G360T1)
Samsung Galaxy Grand Prime (SM-G530T1)
ZTE Avid Plus (Z828)
ZTE Avid Trio (Z833)
ZTE Obsidian (Z820)
ZTE Zmax Pro (Z981)
ZTE Blade (Z982) HOT NEW MODEL!
Note: If you do not restart the device, you will have a persistent alert in the notification tray.
If you receive an error, review the following table for troubleshooting
|Error Message||Information / Troubleshooting|
|Device not recognized by your service provider. Please call customer care.||
|Data corrupted during transfer. Please try again.Error during data transfer. Please try again.||
|Server not responding. Please try again later.||
|Failure in processing the request. Please reboot device and try again.||
|Unlock Failed: Unlock Approved : Mobile Device is permanently unlocked||
|No internet connection available. Please try again when internet connection is available.||
|Unable to connect to the server at this time. Please try back again later.||
|Unlock Failed: This mobile wireless device is not eligible for unlock. For Device Unlock eligibility details, please go online or contact Customer Care.||
|Unlock Failed : System maintenance error, try again later.||
|Failure in applying the unlock settings. Please try again.||
1 – Make sure you use the original Stock ROM (no custom Firmware like CyanogenMod, or Unbranded ROM)
2 – Make sure you’re using the latest version of Firmware for your Cell Phone.
3 – Finally (after upgrade) perform a Hard Reset on your Cell Phone.
4 – Turn off 3G/LTE and force the use of a local WiFi Hotspot.
5 – Make sure you use home Wifi (and not a public/company WiFi since they might limit somehow your internet usage)
Select one of these two services below to unlock with “Mobile Device Unlock“